RATES
Regular hours are Monday-Friday 10am-6pm
Rates subject to change without notice.
Rates:
(Regular)
NOTE: 1-hour minimum
$85.00/hr billed in 15-minute increments with a 1 hour
minimum. Billable hours are defined as time spent supporting a
customers system or providing technical consultation. Onsite trip
charges apply.
Rates:
(Remote Administration or Phone Support)
Billed at the regular rate (or
Emergency/Night/Weekend/Holiday rates if applicable) in 15-minute
increments with a 15-minute minimum.
Emergency Rates:
(Emergency and Nights/Weekends/Holidays)
$150/hr billed in 15-minute increments with a 1-hour
minimum. All phone calls placed to the emergency number will result in
the minimum billable time whether of dispatch, phone support, or remote
administration. Phone calls, remote administration, and dispatch
outside of normal hours (M-F 10:00am to 6:00pm) will be considered Emergency
Rates unless prior arrangements have been made.
Onsite trip charges apply.
Specialized services: (Router, firewall, Cisco, Server setup, etc.) $115.00/hr billed in 15-minute increments with a 1-hour minimum. Rate applies to consultation and implementation on the above subjects. Onsite trip charges apply.
Trip Charge:
$15 per trip regardless of billable time incurred. No trip
charge will apply for phone support or remote administration support.
In some cases the trip charge will be waived. Trip charge
$30 for emergency dispatch AND areas outside of standard city trips
(examples: Pojoaque, Tesuque, Eldorado, Pecos, Rio Rancho, Bernalillo,
Belen, Los Lunas, East Mountains, Madrid, etc.)
No Show/Cancellation Policy
:
Cancellation requires 24 hours notice. If notice is given
less than 24 hours in advance, customer is a "no show" for an
appointment, or client business needs do not allow access to necessary
equipment or areas to complete the appointment then the
minimum billable time will apply. Please
arrange to have necessary access (keys, codes, passwords, etc.) prior
to an appointment. Please inform us as soon as possible if you can not
make an appointment to allow us to reschedule.
Coupons, Gift Certificates, or other discount :
Must be presented at time of service in order to be properly reflected
on invoice. Discount cards and gift certificates must accompany payment
and be surrendered at time of service. Single use on all discounts and
gift certificates unless otherwise noted.
Tax :
Rates do not include tax. Tax will be
assessed at the current rate for gross receipts in Albuquerque.
Terms of Billing:
All clients will receive an invoice or an onsite sales receipt.
Invoices are payable to 180Networks. Invoices terms are Net 30 unless
otherwise noted. Past due accounts are due immediately upon receipt of
invoice. Late payment fees (minimum $20.00 per invoice)
will apply to invoices not paid by the due date and will continue to be
added every 30 days until the invoice payment is received. All
delinquent accounts will be turned over to a collections agency if
payment resolution can not be attained in 90 days from initial service
(60 days after first payment due date). Late payment fees are applied
to EACH unpaid invoice to cover the additional costs involved in
follow-up, postage, and billable time.
Web account terms:
(Any person or business conducting business
for web design, web hosting, or maintenance)
Clients that have a web hosting accounts or conduct web site
design/update/maintenance services with 180 Networks, LLC will make
payments according to the Terms of Billing as stated above. Web
services will be suspended for non-payment of ANY service. Web hosting,
Internet accessible files, and email will be suspended if any payment
is 5 days past the due date on your first invoice. Suspension of web
accounts (Internet accessible files and email) will be done without
additional notice. 180 Networks will not be responsible for loss of
business, monetary losses, or email delivery due to non-payment. All
web accounts that reach 60 days past due will have exactly 72
additional hours to move their files and accounts to another provider
before they will be permanently deleted from 180 Networks servers.
Please pay on time and before or on the invoice due date to avoid loss
of web services.
Unless otherwise noted, domain name renewals are the sole
responsibility of the client. 180 Networks will not be responsible for
loss of domain name(s), domain name(s) usage, or renewals. Domain name
renewals handled by 180 Networks will be billed via invoice and will
include billable time necessary to maintain registration.
Non-payment:
All services require payment in a timely manner. If a client is past
due on any invoice or service then no additional services will be
performed until the account balance on ALL outstanding invoices are
paid in full. A company check distributed on arrival for the
outstanding balance or a credit card payment will be the only
acceptable forms of payment on past due accounts requiring immediate
service. Please communicate with us if you are having a problem paying
your invoice or paying on time.
Partial payments:
Full payment is due by the due date. Partial payments are not accepted
unless approved prior to service. Partial payments will be subject to
the late fee ($20 per invoice) if any amount is outstanding by the
original due date. No further services will be provided until full
payment for the original invoiced amount is made. Partial payment will
be accepted at the beginning of a project with the final amount to be
paid by the invoice due date or 30 days.
Credit Card Payments:
Credit card payments are available. Please
use this option when an invoice is late or you can not send payment via
regular mail. Contact us to arrange a Credit Card payment. Payments
mailed to the payment address are preferred.
Insufficient Funds/Returned Checks:
A fee will be charged to you if you submit a check for payment that is
returned to us for insufficient funds. A returned check fee of $25
is charged to cover bank costs. Please pay the original invoiced amount
in cash or credit card to cover the full amount and the additional
fees.
Emergency dispatch number is provided only to CURRENT clients. All others please use the main phone number to reach us and leave message. We will be notified of your message immediately regardless of time of day and will respond as quickly as possible. Emergency rate terms will apply (see above).